EMERGENCY: General Strategy (All Roles and Their Tasks)

General guidelines for a better operation manager.


Emergency is a team game. The biggest success can be gained with well-matched roles. This guide will present these roles and their tasks.

Role: Firefighter

The main task of the firefighter is firefighting. In general it is better to focus on one object after each other. It is recommended to start at one end of the fire and roll over the fire.

The water tender is only beneficial on mission with a lack of hydrants (especially in Countryside).

Mission focus

(In this order)

  • Extinguish explosive objects
  • Extinguish critical fires
  • Rescue person within dangerous areas (if fire could not get under control fastly)
  • Open gates (with skill additional equipment)
  • Ladder rescue
  • Indoor rescue
  • Extrication
  • Extinguish other fires


Best cards:
Additional equipment (firefighter)
The chainsaw can effectively replace many heavy crane tasks.
The fire extingisher can help in places without a hydrant and also it neutralizes the dangerous area around the fire. So medics can start work earlier.
The opening gates ability will help the engineers.
Water Pressure (fire truck)
Passive – better fire extinguish
Foam admixture (fire truck)
Extinguish training (firefighter)
Passive – better fire extinguish
Additional firefighter (fire truck)
On 1-star it is of limited use. Because the general efficient reduction and the fact that tasks like ladder and extrication can only be performed by two.


Upgrade order

1. Extinguishing efficiency (firefighter)
2. Extinguishing distance (firefighter)
3. Water supply radius (fire truck)
4. Fire protection (firefighter)
5. Ladder rescue efficiency (firefighter)
6. Extrication efficiency (firefighter)

Role: Medic

The medic has the focus on the injured. This player will nearly never send their units back to base (Use the shortcut ‘T’ to send back and call again), It is important to handle multiple missions at the same time. Your paramedics should always be on work and not waiting beside your doctors.

Mission focus

(In this order)

  • Treat critical injured (only doctor)
  • Treat serious injury (only doctor)
  • Treat minor injury (Both)
  • Treat stuck people (only doctor)
  • Transport stabilized (only paramedic)


Best cards
Additional doctor (Doctor’s vehicle)
The debuff on 1-star is so high that it is of limited use. Active abilities like Adrenalin injection can used twice as often.
Doctor trauma training (Doctor)
1-star shows the medical conditions of the injured. Doctors should always focus on the worst ones first.
3-star the doctors will get an aura which prevents degeneration. If you have two doctors on the same mission they should spread out to cover more injured at the same time. Also it is possible to position a doctor near a dangerous zone to prevent degeneration of certain victims.
Adrenalin injection (Doctor)
Use as often as possible. Focus on injured which are more injured than your current ability possibilities.
Painkiller (Paramedic)
Use as often as possible. Focus on injured people which are more injured than your current ability possibilities. It is possible to have a paramedic use this ability on an injured which is taken care of by a doctor. After finishing the paramedic will automatically take over the injured.


Upgrade order

1. Treat minor injury (Doctor)
2. Treat serious injury (Doctor)
3. Treat minor injury (Paramedic)
4. Fire protection (Doctor)

Role: Police

In general it is recommended to send all units which are on the same mission also on the same task.

Mission focus

(In this order)

  • Prevent escaping
  • Disperse bystander – bystander decreases the efficiency of all units! Also dispersion will degrease chaos.
  • Deal with criminals
  • Take criminals to jail – Important: Overwhelmed criminals produce NO chaos. Only do this task if you have nothing else to do.


Best cards
Stun grenade (SWAT unit)
If used timed (one after another) criminals can be stunned for a long time.
Pepper spray (Police officer)
If used timed (one after another) criminals can be stunned for a long time.
Tactical gunfight training (Police officer)
Less injury leads to less medic work.
Additional SWAT unit (SWAT truck)
Active abilities like stun grenade can used more often.


Upgradfe order

1. Melee resolution efficiency (police officer)
2. Gunfight resolution efficiency (SWAT unit)
3. Melee protection (police officer)
4. Gun protection (SWAT unit)
5. Melee resolution efficiency (SWAT unitr)
6. Gunfight resolution efficiency(police officer)
7. Melee protection (SWAT unit)
8. Gun protection (police officer)

Role: Technician

If possible this role should also take a support role.

Most of the time the engineer has to free the way for the others. So this role need especially have a look on the newest missions.

Mission focus

(In this order)

  • Bomb defusal
  • Electrical fault repair
  • Repair
  • Chainsaw usage (with additional equipment)
  • Heavy crane duty
  • fire fight (with additional equipment)
  • Hydraulic tool usage (with additional equipment)


Best cards
Bomb whisperer (engineer)
Must have ability.
Engineer action boost (engineer)
Use as often as possible.
Additional equipment (engineer)
Takes workload from firefighters.
Additional engineer (engineer)
Most engineer tasks allowed the working of exactly two people. With the additional engineer in the same vehicle you can split up more easily.


Upgrade order

1. Electrical fault repair efficiency (engineer)
2. Object repair efficiency (engineer)
3. Movement speed (engineer)
4. Cranage efficiency (heavy crane)
5. Movement speed (engineer’s vehicle)

Role: Support

This is no real role. But in certain shifts it can occur that the police or engineer role does not have enough work.
A maximum of two slots should be used for this.

Certain units work without special skills. For example:

  • Ladder truck
  • Ambulance (focus on already stabilized)

Role: Allrounder

This role is needed in single player. In coop it will only work on lower difficulties.

Thanks to Feldgrau for his excellent guide; all credit belongs to his effort. If this guide helps you, please support and rate it via Steam Community. Enjoy the game.

About Robins Chew

I'm Robins, who love to play the mobile games from Google Play, I will share the gift codes in this website, if you also love mobile games, come play with me. Besides, I will also play some video games relresed from Steam.

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